Delete your account

This page is for Shopopolis: Shop Town Tycoon, made by Aland Shahab. You can delete your account and shop at any time.

If you can't open the game

Ask us here. You'll need your account code, which the game shows in Settings → Your account (two groups of four letters and digits, like ABCD-EFGH). We check that the code belongs to the shop and town you name, then delete the account in the same way as the button in the game, and reply when it's done, within one month. If you don't have the code, send what you have: we may ask for more details to check the account is yours.

What's deleted, and what's kept

Deleting your account removes, straight away:

• your account, the device id link, your email address and password, your Apple and Google sign-ins, and your account code;
• your shop, home town, coins, gems and their history, likes, blocks, follows, weekly board scores, notices and the game's record of your purchases;
• the store receipts of your purchases, and the link between your account and the store's record of each purchase;
• your place in the neighbourhood, and your stall listings, orders and contracts;
• reports you filed.

What stays:

• reports other players made about you, until they're 90 days old;
• your past share of a neighbourhood goal, as a number that no longer points to you;
• server logs (14 days) and backups, until they expire;
• for each purchase, what was bought, from which store, when, and the store's transaction id, linked to no one (see "How long we keep it"), and what Apple or Google keep about your purchases under their own policies.

Deleting the game from your phone doesn't delete your account.

More detail is in our privacy policy.