Support

Keep your shop safe

Your shop is saved on our server, but it's tied to this phone until you save your account. In the game, open Settings → Your account and choose Save with email, Continue with Apple or Continue with Google. Without that, losing or resetting the phone loses the shop.

Playing on a new phone

Install Shopopolis, open Settings → Your account, tap Sign in next to "Play a saved shop on this phone", and use the same email, Apple or Google account you saved with.

Reporting or blocking a player

• Open your town's map, tap the other player's shop, then Say hi (or More in a list). Under Safety:
• Block hides their shop name, stall, orders and messages from you.
• Report → Name or Spam tells our team about a rude shop name or spam. We look at every report.
• To undo a block: Settings → Blocked players → Unblock.

There's no open chat in Shopopolis: players can only send preset messages, such as "Thanks!".

Purchases

Purchases go through the App Store. If something you bought didn't arrive, close and reopen the game first, then email us with your account code and roughly when you bought it. For a refund, ask Apple at reportaproblem.apple.com: we can't give refunds ourselves.

Play stats and crash reports

To stop sending them, turn off Settings → Send play stats and crash reports. Our privacy policy says what they contain.

The game won't connect

Shopopolis needs an internet connection: your shop lives on our server. Check you're online and try again in a minute. If it keeps happening, email us.

Deleting your account

In the game: Settings → Your account → Delete. If you can't open the game, use the deletion page.